Home ยป Terms and Conditions
TERMS AND CONDITIONS
SHIPPING
1) We can ship goods to all locations WORLDWIDE.
2) From the 7th November 2007 we operate a single carrier, EMS. All orders worldwide are shipped with CTT with no exception and will be fully traceable via www.ctt.pt
3) Always check the status of your order online for processing status and tracking numbers from EMS. All you have to do is log in to our website, click on ‘My Accounts’ followed by ‘My Orders’.
4) Typical Shipping zones and pricing:
Every country to where EMS ships is listed in our drop down menu at shopping cart level so don’t worry, we ship everywhere!
For your information, here are typical prices and delivery slots for popular destinations:
ZONE 1 : EUROPE
Delivery: by 3 to 4 days
Shipping cost for one item: €8.50
Each additional item: €5.00
ZONE 2: Rest of the World
Delivery: 3 to 5 days
Shipping cost for one item: €15.00
Each additional item: €10.00
5) IMPORTANT: You may be liable to pay import duties from customs. Please check with your local authorities if you are not sure. We are not responsible for any costs incurred from customs and border control.
RETURNS
1) If you are unhappy with your order, you may return it to us within 10 days of receiving it, for an exchange or a refund but note we will not refund orders that were correctly processed and sent according to the specification of style/colour/size and image online. If you are returning a pair of shoes because of fit issues, then the refund will happen for the shoes only and postage will not be refunded. If you are returning an order due to wrong style/colour or size we will refund the postage fee.
This 10 days period is calculated based on the shipping date mentioned in the invoice enclosed in the package and the date the returned goods come into our warehouse.
Returned goods must be in their original condition-labelled, not worn or damaged, and the sole MUST have no sign of use and with the original packaging.
Each order is sent with a specific packing slip and our return address details.
Here`s what to do:
1. Wrap the item in its original packaging
2. Place packaged item(s) in appropriate parcel/packaging.
3. Please wrap and seal the package securely, and place the return label on the box.
If you cannot locate the return address label, send the item to:
24hrWeb
Apartado 3143
4430-801 Avintes
Portugal
2. To Return for a REFUND
If you have changed your mind about the style you have purchased you can return it to us within 10 days of receiving it but be aware that you will only receive a refund for the goods excluding the postage fee.
3) To Return for an Exchange
When returning an order for an exchange please email customer service prior to the shipping with your choice of replacement, so we can reserve the item and/or advise you on a suitable alternative in case this item is not available or you have questions about the style like for example the fit, sizing etc.
If you are returning the goods for an exchange, you will be charged for the shipping fee that applies to your country/zone when shipping the replacement back to you.
4) Sale items are non Refundable. These are all items under our SALE category.
5) If you have received a wrong order please contact customer service for guidance on what to do next via our Support Centre online.
6) RUMMOS is only able to accept items for return which were originally purchased from our web site. Returns which have no accompanying packing slip will NOT be accepted. Articles which have been used outdoors and are damaged or worn will NOT be accepted and will be sent back at cost.
DEFECTIVES
We are happy to offer a repair service on minor, repairable, defects and will collect and deliver back to you if the problem takes place in the first 3 months of wearing after the purchase date. After this period the core elements of the shoe are usually not a case for dispute and most of defects arising will be caused by wear and day to day use, so we can not be held responsible for such defects. You can still send them to us for a repair but postage costs will be incurred.
WARRANTIES
We warrant that you will be entitled to the benefit of any warranties or guarantee given to you by the sole supplier in the site: rummos-store.com
This does not affect your statutory rights.
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) - Order 1976) your statutory rights are not affected by this Agreement.